Privacy Policy

This Privacy Policy explains how Bambu Games Yazılım Sanayi ve Ticaret A.Ş. (“the Company”) collects, uses, stores and shares the personal data of users of the BambuMail software, the bambumail.com.tr website and related services (“the Services”), in line with Turkish Personal Data Protection Law No. 6698 (“KVKK”) and related legislation. By using the Services you acknowledge that you have been informed about the processing described in this policy.

Data controller

Data we collect

Data you provide directly:

• Account details: full name, email address, phone, company name and business profile information
• Connection details of the email accounts you link (server addresses, usernames; passwords are stored encrypted only)
• Business data you add: prospect (company) records, email templates, send history, notes, catalogues
• Information you send in support requests

Data collected automatically:

• IP address, browser/device and operating system information, application version
• Usage and event logs (sign-in records, error reports, send counters)
• Identifiers needed for session management (via browser local storage; no advertising cookies are used)

Why we process data

• To provide the Services: creating your account and letting you manage your sending and mailbox
• To carry out the actions you request (customer search, drafting emails, reporting)
• To detect faults, keep the service secure and available, and prevent misuse
• To manage contract and billing processes
• To meet obligations arising from legislation
• To improve the service (using aggregated and anonymised statistics)

AI processing

Features such as customer search, company research and text generation work by sending the relevant content (for example your business profile or the company name searched for) to contracted AI service providers at your request. That transfer is limited to the content the feature needs; the passwords of your linked email accounts are never sent to any AI provider.

Sharing of data

We do not sell, rent or trade your personal data. Data is transferred to third parties only in the following limited cases:

• Hosting: Data is hosted in the Amazon Web Services data centre in Frankfurt, Germany.
• AI providers: Processing limited strictly to the scope described above.
• Legal obligation: Lawful requests from competent authorities.

Retention and security

Your data is kept for the duration of your membership and for the limitation periods set by law; after that it is deleted, destroyed or anonymised. Data in transit is protected by an encrypted connection (HTTPS); email account passwords are held encrypted in the database and access is restricted on a need-to-know basis. You can request deletion of your account at info@bambugames.com.tr.

Your rights under the KVKK

Under Article 11 of the KVKK you have the right to learn whether your personal data is processed, to request information if it is, to learn the purpose of processing and whether it is used accordingly, to know the third parties to whom it is transferred at home or abroad, to request correction if it is incomplete or inaccurate, to request its deletion or destruction, to request that these actions be notified to the third parties concerned, to object to an adverse outcome produced solely by automated analysis, and to claim compensation if you suffer loss. You may submit requests in writing to the contact details above; they are answered free of charge within 30 days at the latest.

This policy may be updated from time to time; significant changes are announced on the website. For questions: info@bambugames.com.tr

Terms of Service

1. Terms

By accessing the bambumail.com.tr website and the BambuMail application you agree to be bound by these terms of use and by all applicable laws and regulations. If you do not accept any of these terms, you are prohibited from using the Services. All material on the site and in the application is protected by copyright and trade mark law.

2. Licence to use

Bambu Games Yazılım Sanayi ve Ticaret A.Ş. provides the BambuMail software under a non-exclusive, non-transferable licence limited to the subscription period. This licence is not a transfer of ownership. Under this licence you may not:

• copy, modify, rent, sell, sub-licence or transfer the software to third parties
• reverse engineer the software or attempt to access its source code
• remove copyright or proprietary notices
• offer the service to third parties on a service bureau basis

Breach of these restrictions terminates the licence automatically, and the Company may suspend or close the account.

3. Account and user responsibility

• You are responsible for keeping your account details and password confidential; all activity carried out through your account is attributed to you.
• The email accounts you connect must belong to you or be accounts you are authorised to use.
• You are responsible for the data you upload to the Service (company records, templates, content).

4. Email sending rules

Important: BambuMail is a sending tool; as the sender you are responsible for the content and lawfulness of every message you send.

• You are obliged to comply with Turkish Law No. 6563 on the Regulation of Electronic Commerce and the Regulation on Commercial Communication, as well as with the email and marketing legislation of the recipient’s country (for example KVKK/GDPR and İYS obligations).
• Unsolicited bulk messages (spam), misleading subject lines or content, concealment of identity and the sending of unlawful content are strictly prohibited.
• Recipients’ unsubscribe requests must be honoured; BambuMail’s blocklist feature helps you manage them, but the ultimate responsibility rests with the user.
• If the Company identifies prohibited use, it reserves the right to suspend the service after notice, or immediately in cases of serious breach.

5. Disclaimer

The Services are provided “as is”. The Company gives no warranty, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Content produced by AI-assisted features (candidate company lists, contact details, draft copy) is advisory; its accuracy is not guaranteed and checking it before sending is the user’s responsibility.

6. Limitation of liability

Neither the Company nor its suppliers shall in any circumstances be liable for indirect damages arising from the use of or inability to use the Services (including but not limited to loss of data, loss of profit and business interruption). Liability arising under mandatory rules of law is reserved.

7. Changes

The Company may update these terms of use without prior notice. By continuing to use the Services you accept the current version.

8. Governing law

Disputes arising from these terms are governed by the law of the Republic of Türkiye; the competent forums are the Courts and Enforcement Offices of Bursa.

General Terms of Business

Article 1 — Application of these terms

These General Terms of Business are binding on all subscriptions, service delivery, software development and commercial relationships of Bambu Games Yazılım Sanayi ve Ticaret A.Ş. (“the Company”) relating to the BambuMail software. A customer who begins using the service or accepts delivery is deemed to have accepted these terms. Any conflicting standard terms of the customer apply only with the Company’s written consent.

Article 2 — Offers and formation of contract

• 2.1. All offers made by the Company are non-binding.
• 2.2. The customer’s order is binding for three (3) weeks. The contract is deemed concluded when the Company activates the service, makes delivery or confirms in writing.
• 2.3. Side agreements and amendments must be in writing.
• 2.4. Product descriptions, promotional material and technical information do not constitute a warranty.

Article 3 — Prices and payment

• 3.1. All prices are net and exclude statutory VAT.
• 3.2. Unless agreed otherwise, payment is due immediately upon receipt of the invoice. In case of default the customer bears commercial default interest and collection costs.
• 3.3. The customer may not set off counterclaims against the Company’s claims, nor assign claims against the Company to third parties.
• 3.4. Where payment is overdue, the Company may suspend access to the service upon notice.

Article 4 — Provision of the service and timescales

• 4.1. BambuMail is provided as an online service; performance begins when the account is activated. Any separately promised delivery dates are set in writing.
• 4.2. The Company may interrupt the service briefly for planned maintenance, updates and necessary technical work.
• 4.3. In cases of force majeure, infrastructure or supply disruption, strike action and official decisions, the Company may postpone performance or withdraw from the contract. Where disruption exceeds three (3) months, the customer may terminate the affected part.

Article 5 — Defects and liability

• 5.1. The customer must inspect the service and delivered work without delay and notify any defect in writing within eight (8) days at the latest.
• 5.2. Latent defects must be raised immediately and in any event within three (3) months.
• 5.3. The Company is liable only for intent and gross negligence; claims for indirect damage and loss of profit are excluded.
• 5.4. The customer is solely responsible for the content of the emails it sends, for its recipient lists and for compliance with the applicable legislation.

Article 6 — Intellectual property and retention of title

• 6.1. All intellectual and industrial property rights in the software, source code, design and documentation belong to the Company; the customer is granted only a right of use for the subscription period.
• 6.2. Where physical delivery takes place, title to the goods remains with the Company until the price has been paid in full.

Article 7 — Data and confidentiality

• 7.1. The processing of customer data is governed by the Privacy Policy.
• 7.2. The parties shall keep trade secrets learned in the course of the business relationship confidential indefinitely.
• 7.3. At the end of the subscription the customer may request an export of its data; after a reasonable period the data is deleted.

Article 8 — Warranty

• 8.1. Software and work delivered by the Company carry a warranty of at most one (1) year from the delivery date.
• 8.2. The warranty covers only technical defects originating in the software; user error, third-party interference and use contrary to legislation are excluded.
• 8.3. Repair or re-performance under the warranty is at the Company’s discretion; claims must be notified in writing.

Article 9 — General provisions

• 9.1. Disputes arising from these terms are governed by Turkish law.
• 9.2. The competent forums are the Courts and Enforcement Offices of Bursa.
• 9.3. BambuMail is intended for commercial (B2B) use.
• 9.4. Disputes must be raised in writing within six (6) months at the latest.
• 9.5. The invalidity of any provision does not affect the validity of the remaining provisions.

Distance Sales Agreement

This Distance Sales Agreement (“the Agreement”), made under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, governs the provision of the service ordered electronically by the Buyer through the bambumail.com.tr website (a BambuMail software subscription) and the rights and obligations of the parties, between the Seller identified below and the Buyer.

BambuMail is business software intended for commercial use. Buyers acting for commercial or professional purposes (traders) are not consumers; relations with such buyers are governed by the General Terms of Business. This Agreement takes effect in respect of buyers who qualify as consumers.

Seller details

Buyer

The Buyer is party to this Agreement under the name/legal title, billing address, phone and email declared when ordering. Access to the service and invoicing are arranged according to those details.

1. Subject

The subject of the Agreement is to set out the rights and obligations of the parties regarding provision of the BambuMail subscription plan ordered electronically by the Buyer through the Seller’s bambumail.com.tr website, the scope and tax-inclusive price of which are stated at the order step. The Buyer accepts that it has read and understood the Seller’s legal title, address, phone and other contact details, together with the essential characteristics of the service, its tax-inclusive price, the payment method and the pre-contractual information on performance, and has confirmed this electronically.

2. Service and payment details

The scope, term and tax-inclusive price of the subscription plan are as stated in the order summary confirmed by the Buyer when ordering. Prices are in Turkish Lira (₺). The online payment infrastructure is being integrated; in the meantime orders are completed by contacting the Seller directly (by phone or email). Once online payment is live, the amount is collected through the secure payment page shown during the order.

3. Performance of the service

Performance begins immediately in electronic form once payment is collected and the account is activated. Account access details are sent to the Buyer’s email address. If performance becomes impossible due to force majeure, the Buyer is informed and any amount collected is refunded.

4. Right of withdrawal

The Buyer has the right to withdraw within 14 (fourteen) days of the Agreement being concluded, without giving a reason and without paying a penalty. It is sufficient to send the notice of withdrawal in writing within that period, or by email to info@bambugames.com.tr. Where withdrawal is exercised in time, the amount is refunded within 14 days of the notice being received.

Exception to the right of withdrawal: Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services whose performance has begun with the Buyer’s consent before the withdrawal period expires, nor for services performed instantly in electronic form. By consenting to immediate activation of the account, the Buyer accepts that it has been informed accordingly.

5. Default

If the Buyer pays by credit card and falls into default, the Buyer is itself liable for interest and towards the bank under its contract with the card-issuing bank. If the Seller fails to perform, the Buyer may exercise its rights under consumer legislation.

6. Resolution of disputes

For disputes arising from this Agreement, within the monetary limits set each year by the Ministry of Trade, the Consumer Arbitration Committees and Consumer Courts at the place where the Buyer purchased the service or resides have jurisdiction. Complaints and objections may be sent to the Seller’s contact details above.

7. Entry into force

By placing and electronically confirming the order, the Buyer is deemed to have accepted all terms of this Agreement. The Agreement enters into force at the moment of the order and a copy is supplied to the Buyer electronically.